FAQs

After contacting Manas, we can usually schedule your first visit within a week.

We understand that things come up in life that you may not be able to attend your session as planned. Please let your provider know 24 hours in advance and you will be able to cancel or reschedule the session free of charge.

Our therapists are legally bound by their licenses to only treat patients who are physically located in the state(s) in which they hold their license/s. Please discuss with your therapist prior to any travel.

This will be part of your treatment plan that you will be developing with your provider.

Your provider will be recommending an average number of visits based on the reasons for therapy and ongoing assessment of progress. We would also recommend that you contact your medical insurance carrier to verify any limits to the number to visits allowed per year.

The providers who work for Manas are licensed by their state's board to provide therapy. However, while virtual services may have similar benefits, it is not a substitute for traditional face-to-face therapy in every case. Your provider will recommend if your concerns are better addressed in a higher level of care (e.g., hospital based/inpatient setting) or you would need immediate care due to the acuity of illness.

Manas may be the right place for you if you are looking to improve the quality of your life, the way you feel or function. We are here to help. Patients like you who generally come to us with concerns relating to stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, self-esteem, and more.

Mans is not the right services for you if any of the following is true:

• You are in an urgent crisis or an emergency situation
• You were required to undergo therapy either by a court order or by any other authority
• You do not have a device that can connect to the Internet or you do not have a reliable Internet connection

Our providers unfortunately do not write notes for time off work, disability evaluations, work compensation cases, one-time evaluations, or letters for emotional support animals. This requires a Release of Information from you as the first step. Once we review your application and determine that it is clinically meaningful to provide you with the requested medical records, we will email them in approximately 30 days. We will try our best to expedite this in under 30 days, but there is no guarantee that the record will be available before then.

Manas does not provide crisis or emergency services.

However, your safety is very important to us. If you are in emotional distress or thinking about hurting yourself or others at any point, please make sure to use any of these resources immediately:

• Visit/Call: Call 911, 988 or go to the nearest emergency department, if you are having a medical (including substance intoxication or withdrawal) or mental health emergency.
• Text: Text ‘HOME’ to 741-741 to connect with a counselor immediately. The Crisis Text Line provides 24-hour free and confidential help.
• Call: Call the Suicide Prevention Lifeline at 800-273-TALK to talk with a live counselor 24 hours a day.

Mans is not the right services for you if any of the following is true:

• You are in an urgent crisis or an emergency situation
• You were required to undergo therapy either by a court order or by any other authority
• You do not have a device that can connect to the Internet or you do not have a reliable Internet connection

There is always help available. We recommend also reaching out to a family member or friend to let them know that you are having these thoughts and ask for help and support.

Of course, you can! Just let the intake staff know of your preference.